FAQs

Yes, you have to register online and be logged in to place an order, even if you have ordered in-store previously.

No we do not have a minimum order quantities, except in the case of certain trade orders (if you are a trade client). We do however have minimum order quantities on certain chilled products and cheeses.

Yes, when you place an order online, your personal information and credit card information are scrambled using SSL encryption technology before being sent over the web. When we receive your order, it is kept encrypted until we're ready to process it. We also erase your credit card information from our database so it isn't connected to the internet. We take the utmost care in preserving your security.

If you would like to modify your order, please contact us as soon as possible after placing your order by emailing sales@mvauron.co.nz. We'll do our best to accomdate any changes.

We always have new product arriving from France. If you see a wine you like that is out of stock, please contact us at sales@mvauron.co.nz to enquire.

Any chilled products (i.e. cheese) are packed in an insulated poly-box containing an ice-box. Chilled products in these can last up to three days out of a fridge.

This depends on where you live and when you place your order. Once you have placed your order you will be able to select your delivery date, and we will let you know via email once your order has been shipped. Please take a look at our Shipping, Returns & Cancellation for your delivery costs.

We deliver all throughout New Zealand using trusted third-party carriers Castle Parcels.

Yes, when checking out, please select "Click & Collect". Orders placed before midday will be ready to collect the same day from 3pm. If ordered after midday, you can collect the following day during our normal opening hours at 5 McColl Street. Orders placed after midday on a Saturday will be available to collect on Monday morning as we are closed on Sundays.

Yes, if you would like someone else to collect your package, please specify in the comments field at the checkout.

If for any reason you need to cancel some or part of your order you must contact us immediately on (09) 529 0157. We will do our best to accommodate your needs. Refunds will be made by the same method used to originally make payment.

Contact us within 48 hours so that we can either replace the damaged bottles, or supply anything missing from your order. Please take a photo of the damaged bottles and send these to sales@mvauron.co.nz. We ask that you please hold on to the damaged bottles until we've been able to liaise with our courier partners.

Yes, we have a selection of hampers or wine packs online suitable for corporate and client gifts. If you need assistance with large or bespoke orders, please email us at sales@mvauron.co.nz

Yes, you can add a gift message. We will hand write it and add it to your order. Please ensure you check the gift option at check-out and specify your gift message in the provided text box.

If an order is being delivered as a gift to someone, please let us know at the checkout so we can exclude the tax invoice from shipment. If you're ordering a gift hamper, these come in a range of cardboard and wooden boxes, or baskets wrapped in cellophane and finished with ribbon. Packaging will be included in the specific hamper description.

Yes, you can purchase gift vouchers online. You have the option of a digital copy sent by email or a physical one sent to the postal address.